The Best DHL Shipping Services forever .
Frequent questions about DHL shipping ???
DHL shipping customers have soo many questions to ask about services we will give you the full solutions to these questions :
1 – ACCOUNT / REGISTRATION
2 – ESTIMATES AND SHIPPING
3 – PACKAGING
4 – WITHDRAWAL
5 – DELIVERY
6 – PAYMENTS / BILLING
1 – ACCOUNT / REGISTRATION
Is it necessary to register on the site?
Purchasing a shipment registration is required. Access with your credentials allows you to update your data, manage the address book, check the history of shipments, download invoices, and monitor the account statement.
I am a private individual/company: can I make a shipment?
Orders are accepted by individuals and companies. Furthermore, If you are a company, we will soon release a business section, with ad hoc discounts evaluated based on the number of monthly DHL Shipping you will make. It has specific services and features designed for professional users.
How do I recover my site login password?
If you no longer remember your access data, you can use the password recovery function that you can find under LOGIN, under the data entry fields for access.
How do I cancel my registration?
It is necessary to write to DHL Shipping. It to request the cancellation of the account.
2 – ESTIMATES
How can I get a quote?
To get a simple quote, just enter all the required data in the box on our home page and click send. If, on the other hand, your shipment requires more support, because the weights/measures are not accepted by the site. You can request a special quote by filling out the appropriate online form.
Do I have to register with you to make a shipment?
Yes, registration is mandatory and requires you to enter the data necessary to manage the DHL Shipping procedures. Registration does not lead to restrictions and is free.
Which couriers can I use with Truck pooling?
We have agreements with many local, national, and international operators. The list of affiliated carriers includes the best freight forwarders on the market, including UPS, SDA, BRT, NEXIVE, and many others. We work tirelessly to add other partners to our services and to give you an even greater possibility to choose the carrier you want.
Can I ship from abroad to Italy?
And from Italy to abroad?
Yes, Truck pooling has defined agreements with couriers to offer both import and export services. Just use the search box on the home page to get a list of participating countries. By entering the data relating to the location and size of the shipment, you will immediately receive the quotes.
How can I book the shipment?
The shipment order must be entered directly online on the page DHL Shipping.com .it (orders by telephone are not accepted). By clicking here you can read the quick steps to make a shipment with us. For any questions, you can contact our customer service.
Where can I download the waybill/manifest to attach to the package?
Log in to the site, access the reserved area, and then click on the DHL Shipping item. Here you will find the list of all your shipments and by clicking on the relevant reference you can view the details of the shipment and download the waybill/manifest.
Why have I not received the waybill but only the manifest?
Truck pooling as many couriers as partners and consequently, the documentation used by them is not always the same. Some use only the waybill and those who use only the manifest. Here is the necessary documentation for the various couriers:- Waybill: SDA, UPS, NEXIVE, another truck service;- Manifest only: BRT.
Why do I need a printer?
You will have to print the waybills or the manifest, to be applied to all the packages and envelopes you decide to send; for this, it is necessary to have a printer.
How is the waybill applied?
It is necessary to print the barcode (s) and apply it (s) with adhesive tape or in the document pocket so that the barcode is clearly visible and adheres well to the cardboard. To prove the trust, it is necessary to have the driver who collects the shipment sign a copy to be kept as proof.
How do you use the manifest?
This document consists of a sender copy and a courier copy. It must be printed and can be duplicated when needed and act as a label to be applied to the single package. In the specific case of BRT, the courier’s copy must be delivered to the driver.
How can I change the data entered for my shipment?
If you notice an error in purchasing a shipment. It with the subject “request change order” and the reference of the order number you received in our confirmation email. We will reply as soon as possible to let you know if we can make the change or if it will be necessary to cancel the order and generate a new one.
How can I apply for shipping insurance?
You can ensure your shipment when completing the order by selecting it as an additional service. Once you have chosen the courier that provides insurance as an additional service. On the page where you will have to enter the sender/recipient data, you will find in the lower part the insurance selection and the goods value field to be filled in.
3 – DHL Shipping PACKAGING
How to correctly measure the weight and volume of a shipment?
When preparing to ship, it is important not only to evaluate the real weight of the package, but also the actual volume occupied. The taxable weight is the weight used to determine the sale price of a shipment. The chargeable weight is greater than the ‘real weight’ and the ‘volumetric weight’. The real weight of a package is essential to get a quote on Truck pooling. In the case of small or medium-sized packages, place the packaging on a domestic scale.
Can I only ship boxes?
No, you can also ship small items (envelopes) or large items (pallets); the important thing is to respect the size and weight limits for each category. If you have even more special needs, with a shipment that does not fall within the options of the online comparator, you can use the Special Shipping service to request a quote.
Can I ship any type of item?
Not all materials and substances can be shipped by courier. There are objects prohibited by couriers or substances and goods that are prohibited or subject to control. Before making a shipment, carefully read the list below.
Can I ship items at a controlled temperature?
Currently, it is not possible to ship fresh food products with Truck pooling, we will soon implement a service for fresh shipments + 4 °.
Does my item need to be packed?
Yes. Couriers only collect packages in closed boxes and with the contents internally protected by packaging suitable for the type of transport, so that they can be handled easily.
Can I send suitcases?
Yes, the couriers accept them on the condition that they are well packed (we recommend the use of a box) and suitable protections.
Can I ship scooters/motorcycles/cars?
No, our partners do not ship goods with engines such as scooters, motorcycles, cars, etc.
How can I load a pallet?
If your shipment includes the use of a pallet, a tail lift must be available for loading and unloading because the courier does not have one. If, on the other hand, you do not have the availability of loading and unloading vehicles, it is advisable to select from the options of the additional services…
How should I pack my parcel?
The couriers ask to prepare the packages carefully, in a closed box, and ready for the driver. The contents must be protected with the inner packaging, especially the corners. We have prepared a guide that teaches you the characteristics of a good package: read how to prepare a package to understand the dos and don’ts.
4 – WITHDRAWAL
On what date can the withdrawal be established?
The system automatically proposes the first useful day according to the time in which the shipment is booked. This time varies for each courier, but indicatively, for orders placed before 24.00, the collection will take place on the following day. Only with BRT and DHL, if the shipment is booked before 11.0.
Who collects the shipment?
The shipment will be collected directly by the carrier of your choice. In any case, you will receive by email all the information with the label or manifest of the booked courier.
When does the courier come?
The courier passes on the day established when booking the order. This data can be changed directly by the courier chosen if the pick-up location is minor or disadvantaged.
Is it possible to establish a time slot for collection?
The courier has time to pick up approximately from 9:00 to 18.30 on an established day, it is not possible to define a precise time or request telephone notice.
Is it possible to request that the Courier pick it up on the floor?
Normally, shipments by express courier provide for parcel collection activities at street level. On Truck pooling, it is not possible to select an additional floor pick-up service.
What do I do if the courier does not arrive on an established day?
In case of failure by the courier, it is necessary to report to our customer service by 11:00 the day after the booking. This allows us to verify the reason for the failure to take and enter a new withdrawal request.
What is the Sender Collection Point?
For couriers for which the service is present, there is the possibility of directly delivering the package to an agreed point to avoid waiting for the courier during the collection phase. The important thing is that the shipment is delivered with our label.
5 – DHL Shipping DELIVERY
How can I track my package?
The shipment will be traceable from the day following the day of collection. To track the shipment enters the tracking code under TRACK that you find at the top of the page or the following link. You will be able to monitor the progress of the shipment and, for some couriers, you can also do so from the courier’s website.
When is the delivery scheduled?
In the estimate phase, it is possible to view the delivery forecast concerning the chosen courier. The timing is indicative of standard services. Only in the case of air deliveries, the return must be respected as estimated (considering only working days as transit time).
Do couriers deliver on Saturdays and Sundays?
Couriers make deliveries (and collections) on weekdays only.
What is a recipient collection point?
For couriers for which the service is present, there is the possibility of having the recipient collect the package at an agreed acceptance point to avoid waiting for the courier. The label will show the address of the collection point. And it will be possible to receive an alert upon arrival at the agreed point.
What is the UPS ACCESS POINT service?
This service provides for the delivery of goods only at a UPS-affiliated ACCESS POINT (and not at home); with an identity document, it will be possible to collect the shipment by going directly to the location chosen at the time of booking.
What does it mean to sign with a specific reservation?
At the time of delivery, if the package is visibly damaged, it is advisable to ask the courier to put the signature of acceptance with reserve. That is the signature that proves how the goods look at the time of delivery. Always indicate the specific reason, for example, “. The package is crushed” or “the package is open on one side”. If this type of acceptance is not carried out, some couriers do not allow the opening of any refund procedure.
How can I start a claim?
If you want to file a complaint, send us an email with all the relevant information putting “Shipping claim (shipping code)” as the subject of the email. Try to explain in a simple way where you have encountered problems, and we will try to intervene quickly to help you.
6 – PAYMENTS / BILLING
What methods can I pay with?
We currently accept the following payment methods: Truck pooling prepaid wallet, Credit Card, PayPal. They are all safe and reliable methods, choose the one you prefer, here you will find all the useful information.
The payment method speeded up? ( After Correction )
Yes, Truck pooling gives you the possibility to have your credit on the site, to speed up the payment process. To load the Truck pooling prepaid wallet: log in to the site, enter your reserved area and click the Bursinos balance option.
How can I charge my Borsalino?
Once logged in, access your reserved area and click on Borsino Balance: here you can enter the amount, select the credit card / PayPal payment method and proceed with the top-up.
Can I make a shipment with cash on delivery?
Yes, some couriers offer the possibility of paying cash on delivery or POS. Find this option among the additional services that the quote viewed by processing. Select the one you prefer and enter the value charged by your recipient.
Are there any promotions, coupons, or discounts active?
Yes, we usually always have some active promotions. It could be about new customers, or the most loyal customers, or all registered customers. If you have subscribed to our newsletter or liked our Facebook page you can receive discounts and offers to use them for your shipments. You can find the discounts in your area by clicking on ‘Discount coupons’.
Moreover, did you provide us with an invoice for the last shipment?
Besides, you will find the invoice for your order available in the reserved area of your Truck pooling account within 24-48 hours after the order confirmation date. Furthermore, if you need a declaration on the shipment made to request reimbursement of expenses, contact our customer service. who will provide you with the documentation to be sent as an alternative to the PayPal service?
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